Call Center and Customer Support Outsourcing
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I would never feel very comfortable outsourcing customer service. I think it is a really important part of a company which I would like to keep close to the rest of the business.
Of course the outsource company will have no problem solving the standard issues and questions a customer may have. But there will always be some cases that are a little more complicated and where the call center agent won’t be sure what to do. In these cases I want the customer service employees to work close to some employees in higher positions so that they can get answers to their questions in short time.